Worth knowing

General informations:

All our non-smoking rooms can be easily reached per elevator. If you wish, and subject to availability, we can reserve for you a room in the quietest part of the hotel; simply inform us of your wishes when booking your room! You can make your stay with us even more relaxing by taking advantage of our hotel’s very own indoor swimming pool with spa and steam-bath!

Location:

Our house is located just a few short steps (approximately 5 minutes’ walk) from Obermain Therme with the strongest and warmest thermal saline spa in Bavaria, and the Kurpark with Graduation. You reach the centre of Bad Staffelstein in just 5 minutes by taking the romantic path through the idyllic Hain Park.

Restaurant:

Please note that our restaurant is closed on Sunday & Monday. On these two days only breakfast is possible.

Checking-in and checking-out:

You can check in to your room from 2pm on the day of your arrival. On the day you check out, please vacate the room by 11am. If you will be arriving after 10pm, we would kindly ask you to inform us of this by telephone in advance.

To our animal friends:

In consideration of the other guests, we can only allow a limited number of dogs to stay in the hotel. Please inform us when booking if you would like to bring your four-legged friend with you (dogs cost €10.00 per day).

Sauna and parking tax:

Starting from the 1st of July 2015 / 1st of March 2016, the new legislation in relation to the statutory tax rate will come into effect which will see the 19% VAT charged on sauna and parking services (instead of the 7% charged up to that point). This also applies to the sauna and parking services which we offer in our hotel. For this reason, (as is also the case with breakfast), use of the sauna and parking will listed separately on your hotel bill and charged with 19% VAT; it will also no longer be possible to include this as a share of the overnight stay. This is also the case even if the guest does not use the sauna or parking. On your hotel bill you will now find the position “Business-Package”, which includes breakfast, use of the sauna and parking and this is subject to the 19% VAT rate. We kindly ask for your understanding in this matter!

Payment:

You can pay your entire bill using either your EC card, credit card or in cash.

Booking and making reservations:

The confirmed check-in and check-out day are equally binding for both the hotel and hotel guest. The following cancellation terms and conditions apply to room and package bookings (if there is no other agreement):

• Bookings for 1-2 nights can be cancelled free of charge up to 6 p.m. on the day of arrival.
• Bookings for 3-6 nights can be cancelled free of charge up to 3 days before the day of arrival.
• Bookings for 7-13 nights can be cancelled free of charge up to 7 days before the day of arrival.
• Bookings for 14 nights or more can be cancelled free of charge up to 14 days before the day of arrival.

We reserve the right to charge 80% of the booking price for late cancellations or early departure. Please make your cancellations in writing (by fax, email or post). Special cancellation terms and conditions apply to trade fair and event dates as well as Easter and New Year’s Eve. We also recommend that you take out travel cancellation insurance. 90% of the total amount will be charged in the event of no shows. You will find our General Terms and Conditions at Hotel general terms and conditions.